What We Do

Digital Works is committed to win-win partnerships, to ensure excellence in all services, and meet international standards.
By working with us, you will make a difference in the most competitive markets.

Digital Services

Digital Marketing

We help our clients build their digital presence through digital strategies including Social media management (Facebook, Instagram, Tiktok ..) and e-marketing (SEM, Ads, e-mail marketing marketing automation ...).

data

Digital Factory

We review the details of your activities and present our recommendations on the deployment of new technologies to improve overall performance of your company, and help you with strategic decision-making and operational excellence.

prototype

Content creation

We know by heart the content that converts. Every asset we use      aligns with our clients' goals, every word speaks directly to their targetted audience and builds a strong relationship between them and the brand.

 

Contact management

We help you build a strong relationship with your contacts (clients and suppliers) by using database management solutions, designed to help you with your sales and marketing processes.

Data Management

We believe using data science and technology provides a clear competitive advantage. Therefore, we use Machine Learning and Artificial Intelligence algorithms to capitalize on Data, build comprehensive AI-powered solutions, and predict future events.

trust

Trust & safety

Our Cybersecurity experts take care of plateforms safety to reduce the risk of exposure to harm, fraud, or anyother behavior outiside community guidelines.

 

Vertical BPO Services

1

IT outsourcing services

We offer a full outsourcing to take care of your specific IT functions and let you focus on your core business.
2

Staff augmentation

We cover resource or skill gaps that you may have in your IT team with our experts managed by you directly.
3

CX Consulting

Our consultants are dedicated to help you with your software development and overcome IT challenges.

Customer experience

  Contact centers

Customer
Service

Boost loyalty and customer satisfaction with your clients thanks to the expertise of our teams throughout the entire customer process.

Commercial Assistance

We strive to support our clients in optimizing the quality of their customer service with a unique approach focused on operational and relational excellence.

Technical
Assistance

Our technical support covers customer technical issues in all business areas, through several levels of expertise for end-to-end processing and optimal efficiency.

Retention
and loyalty

We help our clients develop a long-term, personalized relationship with your customers by analyzing the issues, thus enabling the development of an adequate loyalty plan. Creating a unique customer experience for each of your contacts will help improve satisfaction.

BOT delivery centers

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Delivery services are constantly evolving. As many multinational organizations are adopting the Build-Operate-Transfer (BOT) model, we help you establish an overseas IT subsidiary for your business at greatly reduced cost and risk
 

 

Consulting

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Our experts provide support to companies in the management and optimization of their business processes and customer experience, allowing them to refocus on their core business and gain efficiency and productivity.
 

Nos solutions

Nous développons des solutions innovantes qui répondent à des challenges constatés sur le marché

Harx est une plateforme innovante dédiée aux travailleurs indépendants, mettant en relation les télévendeurs avec les entreprises souhaitant vendre des produits à travers la prospection téléphonique. 
Les abonnés peuvent ainsi gagner de l’argent à leur rythme et à la hauteur de leurs objectifs.
Les entreprises quant-à elles, bénéficient d’un boost des ventes avec une équipe de callers certifiés  et une optimisation des charges suite au travail à distance et la commission à la vente.
 
Digital Manager est une solution de gestion de Business complète destinée aux entreprises tous secteurs confondus, conçue de façon à faciliter le quotidien des managers, et ce grâce à ses multiples fonctionnalités:
  • Gestion de projets
  • Gestion de tâches et Planning
  • Gestion des clients et fournisseurs
  • Gestion des ventes et achats
  • Gestion des utilisateurs
  • Gestion électronique des documents
  • Gestion de stock et catalogue
  • Gestion de tickets
  • Réunions via Zoom
  • Email marketing via Mailchimp