Digital Works is an innovative actor in the customer experience. We accompany large global companies to provide multichannel customer and in line service with the changing expectations of their customers.
By outsourcing your “Customer Relationship”, we share what matters most to you: cost reduction, financial advantage, customers converted to brand promoters, and creating an exceptional customer experience, tailored to each stage of the customer journey.
At Digital Works, we consider that the design of the optimal customer experience is a meticulous and scientific process, with predictable results. This suggests that we are placing all results above operational indicators.
Digital Works is committed to win-win partnerships, ensuring excellence in service, meeting international standards, the best price guaranteed and with a commitment to results.
By working with us, you will make a difference in the most competitive markets. In a wide variety of sectors, we support projects related to customer relations, customer process optimization and performance improvement, as well as customer loyalty retention.
Customer Service : By supporting your incoming and outgoing calls, you boost loyalty and customer satisfaction with your brand thanks to the expertise of our teams and the diversity of our digital solutions throughout the entire customer process.
Commercial Assistance : We strive to support our clients in optimizing the quality of their customer service with a unique approach focused on operational and relational excellence :
- Provision of information
- Billing contract amendment
- Claims handling,
- Treatment of suggestions,
- Sale of products and / or services
Technical Assistance : Our technical support covers customer technical issues in the various business areas in BtoC, BtoB and BtoBtoC, through several levels of expertise for end-to-end processing, optimal efficiency and reduced resolution times.
Retention and loyalty : Digital Works helps you develop a long-term, personalized and long-term relationship with your customers by analyzing the issues, thus enabling the development of an adequate loyalty plan. Creating a unique customer experience for each of your contacts will help improve satisfaction.
Service Desk : Digital works offers a complete service desk that controls the entire information system, from user support to change management, incident management and problem management. By putting the objectives of our customers at the center of our strategy, we ensure through our Service Desk to provide a point of contact to manage, coordinate and resolve “incidents” as quickly as possible and ensure that no demand is lost, forgotten or ignored.
Telemarketing : We provide dedicated customers with dedicated teams, with a real sense of customer contact and a perfect mastery of sales techniques for optimal sales performance.